Q2：Unable to Log in to the Encoder’s Web Interface

A1：Network connectivity issues

Use the ping command in the computer’s command prompt to check if the encoder’s IP address is reachable. If it cannot be pinged, the network connection has failed.

A2：IP address conflict

Check if there are two devices with the same IP address on the local network, as this can also cause login issues.

A3：Device nginx service issue

It is recommended to contact support@kiloview.com for assistance and remote troubleshooting.

A4：Browser cache issue

Browser cache can also cause this problem. Try clearing the browser cache or using a different browser to log in.

A5：Incorrect subnet mask

If the device’s IP address has a subnet mask of 255.255.255.255, it will cause connectivity problems. Ensure the IP address is configured correctly according to the local network settings.